When you commission from me you are agreeing to the following terms of service.

ALLERGIES

I own three pets – one cat and two rabbits as I work from home. They are kept away from my work, but please be aware that there may be some animal fur on your costume. If you are allergic to cats or rabbits, please let me know.

REQUIREMENTS

Reference Sheets
I require a good full body turnaround of your character, preferably digital so I can get your character as accurate as possible.

Reference sheets I will NOT accept include: 
– Messy/scribbled.
– Uncoloured.
– Does not show the whole character.
– Art or character that does not belong to you / recoloured copyrighted linework.
– Photo of another costume.
– Unrealistic in proportion/not viable as a costume (ie can not be made to fit on a human frame)
– Links to 1 or 2 specific pieces of art, do NOT just link me to your galleries.

If you do not have any art of your characters that are 100% accurate and up to date, then please draw or commission one from another artist.

Character Designs
– I will not make a copy of another person’s character for you. 
– Please take notice that the more complicated your suit design is, the more expensive it will be!  

Artistic freedom
If you choose Artistic freedom, then you will have almost no control over what happens to your suit – you may give me the bare minimum, such as “make me a housecat” and show me a few google images / photographs to give me a faint idea. Only accept this choice if you are 100% sure you will be happy with  what I will give you. You will be able to give me the eye colour and main fur you want, however the rest of the design will be up to me and how I see fit to create it. This will not result in the costume being cheaper. 

DTD / Measurements

I will require measurements and/or a DTD depending on your commission type.

Head measurements
I will need a circumference of your head above your eyes, on the largest part of your forehead – so the head will fit properly and not be too loose, and the distance from the top of your head to your chin. 

Partial Measurements 
I will need the head measurements as mentioned above, along with a pair of NEW comfortable shoes that can slip on and off. For your arm sleeves I will require measurements from your wrist to the top of your shoulder, around the largest part of your upper arm, lower arm and around your wrist. I will also need a tracing of your hand with your fingers spread as wide as possible. For the arm measurements, have someone measure you while your arm is relaxed to make it as accurate as possible. I will require your height to help me determine how long your tail will be so it will hang an inch off the floor.

Fullsuit Measurements 
In addition to the partial measurements, I will also require a duct tape dummy. If you are unsure of how to make one, there is a tutorial here:http://www.kilcodocostumes.com/dtd.htm

If you are having a fullsuit, I will require your Duct Tape Dummy before work begins on your suit. I would also require you to please write on the duct tape dummy and to label your payments with your name/character’s name ONLY.

Please note that I ask all customers to tape all seams on their duct tape dummies before shipping them to me. 

Any DTD received without the seams taped (or taped to my satisfaction) will receive a £60 surcharge to their bill for the service.

Plush Suit Disclaimer 
If you are buying a plush suit from me, please be aware you MUST be an experienced suiter – plush suits are not the lightest of suits to move around in, and will require a different way of washing than the typical fursuit.

Payment / Quotes

I will require a 30% of the quote as a deposit to secure your place in the queue. All deposits are NOT REFUNDABLE, unless your suit slot is cancelled. The sooner you get your deposit paid, the higher you will be on the list, and the sooner your suit will be finished. Queue waiting times will vary, depending on the complexity of the character you wish me to make.

I can take full payment upfront, or I can do split payment options, which will be discussed within e-mails which would be best for you. I am willing to accept the three-payment plan, which is Deposit / Starting payment / Final payment + shipping. I will require the rest of your payment before your suit is finished. Inability/failure to pay will result in you getting bumped down to the bottom of the queue and may add an extra 6 months to your completion time.

I am willing to do a monthly payment with a minimum of £300, but there will be a penalty fee included. You have a week grace period after your payment is due, after the 7th day a fee will charged. 10% of the remaining balance or £60 (whichever is highest) will be charged for the late payment and your suit will be put on hold until you are caught up on payments.

Please note, all payments are to be done in GBP (£) and I accept bank transfers (united kingdom), Square or paypal (International) only.

WAITING TIMES

I don’t have the option to do deadlines, because while I will do my best, I cannot promise it will be done. I will aim to get your suit completed between 1-2 years from the time you commission me, placement depending in the queue. My current work times vary from one month to five months once I start on your suit.

PRICING

Pricing a quote is a very long and detailed progress based on a number of items – such as designs, material pricings, labour and so on. It is because of this I won’t give out a detailed quote when I am not open for commissions – however if you are interested in a base price, I have a page here with basic pricing. If you’re still unsure, I would add on a few extra hundred onto the price to be a more accurate price. Please be aware however it will not be the price I give when you go through the proper channels.

CANCELLING/ACCEPTING COMMISSIONS

As the artist, I reserve the right to cancel any commission at any stage of the process, if the customer is rude, threatening or otherwise unreasonable and refusing to behave in a civil manner.

I also reserve the right to refuse to give business to anyone who I feel has been rude, threatening, or otherwise unreasonable and refuses to behave in a civil manner.

Once the order has been made, and I have started to work (which includes ordering building materials) then no change may be made to the commission, unless it is to drop down from a fullsuit to a partial (or even just a head.) If you change your commission type throughout the build, you will be charged costs depending on what it is you want changing.

As the artist I also reserve the right to turn down certain orders and commissions. These include copyrighted characters, “blacklisted” commissioners, stylistic differences (My style would not work for your suit), poor reference art and so on.

Once the commission is completed and you feel something is not quite right, please let me know and I will tell you if it can or cannot be changed. If it can be changed, then a fee will be charged to cover my time and extra materials.

If you do wish to cancel your commission with me (for any reason) I will refund your money, minus applicable fees. If you do wish to cancel your commission with me (for any reason) I will refund your money, minus applicable fees, and the deposit will not be returned.

If you do decide to return a suit for a refund, and I accept it, I will refund you, but the 30% deposit will remain with me. The suit will go on to be sold at auction after a few modifications to ensure it does not look like your character.

WARRANTY / REPAIRS

The warranty for your suit is free for the first two months, but once this is up and you require repairs, you will have to pay for them on a case-by-case basis. It will also depend on how much stress your suit has been put under.

If your suit does not fit you, PLEASE let me know within this time frame, and I will correct it as needed. If you continue to wear the costume despite it not fitting outside of the two months, I am afraid you will have to pay for the alterations.

Return shipping is to be paid for by the client.

Any alterations to your costume not by made by me means your costume will no longer be covered by my warrantry.

If items that are sent to me for repairs are unwashed, I will add an extra charge for my cleaning it. If there are any extremely unpleasant smells, old stains, soiled parts or if it is falling apart it will be sent back to you immediately and I will not work on your costume again.

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BREXIT AND OVERSEAS SHIPPING

If you order anything from me, it is the upmost importance you read up on your custom regulations for your country. There are now restrictions in place that means your costume will more than likely have customs and handling fees attached to it.

I am in no way responsible for these, and cannot control how much you may have to pay. My only option is to be open with you in regards to shipping, making sure you are aware of the postal choices available.

My responsibilites regarding this are to ensure that you agree to paying for the shipment cost which includes insurance, the items are packaged safe and sound, and all the documents needed are correct and secured to the parcel.

I will offer some options to try and avoid this – I can hold onto the suits until you are able to come to the uk, and then send them on to you within the uk, or send them to a trusted friend of yours in the uk, who can hold onto them for you.

All fursuits will be insured for the full amount, and come with the carrier’s tracking.

I will NOT deliver suits (by flying them in) at conventions, unless I am travelling to them, which is not very likely.

Shipping within the United Kingdom can expect to take 1-2 days, or sometimes it will take 1-3 weeks. Overseas shipping can be 1-6 weeks.

I will NOT under any circumstance lie on the customs form, and underdeclare the value of your suit – this is fraud, and can result in the both of us getting into a lot of trouble.